OTTAWA — Travellers keen to get their passports will now be able to request their mail-in applications be transferred to any of the more than 300 local Service sa国际传媒 centres for processing.
They can also now do so even if their need for a passport is slightly less urgent, as in for those planning to leave the country within the next few weeks, instead of a couple of days.
Until now, applicants in the queue could only ask for a transfer by visiting one of 35 specialized passport sites across sa国际传媒, or by contacting the call centre.
The new policy will apply to anyone who completed their application by mail more than 20 business days ago, which allows enough time for it to have been entered into the system, and has proof that they are travelling within 20 business days from when they ask for a transfer.
Social Development Minister Karina Gould says depending on when the person plans to travel, the application will either be expedited and their passport mailed to them, or their file will be transferred to a local office for printing and pickup.
People who haven’t waited the required 20 days but still need their passport quickly because they have imminent plans to travel can ask to have their applications transferred to a Service sa国际传媒 location, but will have to pay extra fees.
The changes come after months of stressful waits for Canadians to renew their passports and long, hectic lines at passport offices as workers try to expedite needed documents.
Last month, Prime Minister Justin Trudeau announced he would assemble a committee of cabinet ministers to troubleshoot wait times and backlogs for immigration applications and passport processing, which he called “unacceptable.”
The government aims to process 90 per cent of applications mailed from within sa国际传媒 or made at a Service sa国际传媒 counter within 20 business days of receiving them.
