sa国际传媒’s Civil Resolution Tribunal has ordered Air sa国际传媒 to compensate a sa国际传媒 woman $550 in excess baggage fees.
Tribunal member Alison Wake said in her that Air sa国际传媒 had agreed to refund $550 in excess baggage fees to Brenda Peterson after she was unable to board a flight on Dec. 24, 2021.
She was booked on a flight from Vancouver to Auckland, New Zealand, via Sydney, Australia.
Even though she arrived at the airport on time, Peterson’s check-in process was delayed, and she was not able to reach the gate in time to board her flight.
To date, Peterson has not received the refund, Wake said.
Peterson claimed $550 for the refund, as well as $4,000 in damages for loss of income, financial hardship, and emotional, mental, and physical suffering. She also asked that a travel credit Air sa国际传媒 issued her be changed to a “non-expiring transferable travel voucher.”
Wake said she did not have the jurisdiction to make that order.
Air sa国际传媒 acknowledged the delay in providing the refund, but says that it was not liable for Peterson’s claimed damages.
Peterson provided proof she was promised a refund.
“Ms. Peterson undisputedly did not receive the refunds as promised,” Wake said.
“I find Air sa国际传媒 is bound by its agreement to refund Ms. Peterson the $550 for the excess checked baggage fees,” Wake said. “While Air sa国际传媒 asks that this dispute be dismissed, it also confirms in its submissions that it is still willing to provide this refund, and acknowledges that it has not yet done so.
“So, I find Air sa国际传媒 must refund Ms. Peterson $550 within 21 days of this decision,” Wake said.
