When you need directions to get home from a concert, don’t call 911.
That advice might not be news to most British Columbians but it was to one person, who topped this year’s list of the worst nuisance calls in the province.
On Friday, E-Comm, sa国际传媒’s largest emergency communications centre, released its list for 2023.
While the person who wanted directions home from the concert snagged the top spot, the other nuisance calls on the list were strong contenders, including a person who called 911 because their Uber Eats food delivery driver was taking too long, and another who phoned because a traffic light was taking too long to turn green.
“No matter how absurd a call might be on the surface, we have to treat every 911 call as an emergency, until we can confidently determine otherwise,” says Alaina Milicevic, a police call taker at E-Comm.
E-Comm handles 99 per cent of 911 calls in the province and saw an increase of 13 per cent in call volume this year.
Milicevic did not take any of the top 10 nuisance calls but says this type of call is a daily occurrence.
“Most of these calls appear to be customer service issues, so more civil than police issues, that would be better served by calling a customer service line or the Better Business Bureau or maybe even city or bylaw,” she says.
Releasing the 10 worst nuisance calls is a reminder to keep the phone lines clear for emergency situations.
“The 911 line is for in-progress emergencies that require immediate attention or in-progress crimes,” says Milicevic.
Here are the top 10 nuisance calls of 2023:
• To ask for directions home from the Drake concert
• The traffic light was taking too long to turn green
• They lost a nose ring down the shower drain
• Their AirBnB host cancelled their reservation
• Their UberEats order was taking too long
• A burger joint wouldn’t let them in before opening
• They couldn’t find their cellphone
• To complain about a pothole
• Their McDonald’s order was taking too long
• The barber gave them a bad haircut
“If you do accidentally dial, stay on the line, let us know that this was an accidental dial so that we can make sure that you’re safe. Don’t hang up,” says Milicevic.
